On December 31st, from 12am to 8am Eastern, we will be doing maintenance on LaunchPad and Writer’s Help. During that time, you will not be able to log in or access grades. Your students will not be able to do any work in the LaunchPad family of products either. We have selected this day and time as it is historically a low-usage period for us, so hopefully this doesn’t cause you too much trouble.
In addition, please note that our Customer Support team is getting some time off at the end of the year. The office will be closed on the following dates: 12/24, 12/25, 12/31, and 1/1. Please use the support documentation during that time to get any of your questions answered, or fill out the support form and an agent will get back to you when we reopen at 8am Eastern on the next day of business.
We have added this information to the pop-up that appears on the log-in page and first page in the product, but if you have any classes running over the Dec. 24 to January 2 period, please let your students know about the maintenance and the support hours as well as they may not read the pop-up.
If you have any questions, let us know. And we look forward to working with you in 2018!