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2 Posts authored by: Lynette L Moderator
Lynette L

User Guide?

Posted by Lynette L Moderator Jan 13, 2016

Welcome to Help Yourself! A new blog by me, Lynette Ledoux, Senior Manager of Self-Help. Please use the comments to dig in!


LaunchPad user guide


I was recently dismayed to hear from one of our top technical support agents that most of the instructors he speaks to don’t know that we have a large collection of help articles and videos that one can access through the Help menu in one’s LaunchPad title, not to mention through our Macmillan Learning Web site or by direct URL pasted into, say, an email from a sales representative. Hearing my disappointment, the agent assured me that, when he points out the help site to instructors, they respond positively and are excited to have a searchable repository at their fingertips.


My question for you, then, is “Did you know?” And if not, why not? Is the Help menu not obvious, or maybe it’s uninspiring? Have you thought of clicking on it? Have you needed to click on it?


For those of you who have used the self-help resources we provide, what did you think of them? Did you find what you were looking for? Were the resources adequate? Would you like to see more or different things?


I want our Self-Help experience to be as easy and satisfying as reaching for another helping of your favorite dish. It’s right there in front you. All you have to do is spin the lazy Susan and grab a spoon.

Lynette L

What is Deep Integration?

Posted by Lynette L Moderator Oct 13, 2015

Deep integration is a way for you to add LaunchPad or Writer’s Help 2.0 content such as quizzes, activities, readings from the e-book, and videos to your Blackboard, Canvas, or Desire2Learn course. After you add the content, you and your students will be required to connect your campus LMS accounts with your Macmillan accounts so that the two systems can talk to each other.


What are the primary benefits?

  1. Establishing single sign-on so that you and your students can open LaunchPad or Writer’s Help 2.0 content inside your campus LMS without having to log in every time.
  2. Enabling gradebook sync, which automatically transfers your students’ grades on LaunchPad or Writer’s Help 2.0 assignments into your campus LMS gradebook.


How long does it take to implement deep integration?

  1. If your campus isn’t already set up with Macmillan deep integration, it can take months for your campus IT and the Macmillan integration team to implement the integration. So if you were interested in having deep integration by the fall semester, say, it’d be best to talk to your sales representative in the early spring.
  2. While you’re waiting, you should get a jump start on the second part of the setup, which consists of familiarizing yourself with your LaunchPad or Writer’s Help 2.0 content, deciding what you’ll want to incorporate into your course, and assigning these resources with due dates, point values, and gradebook categories, if applicable. When you’re done, you’ll also need to activate your LaunchPad or Writer’s Help 2.0 course, which opens it for student registration.
  3. When the integration is complete, you can set up single sign-on for yourself, decide where you want to place LaunchPad or Writer’s Help 2.0 content in your campus LMS course, and then bring the content in. You can bring in some or all of it at once.


If this seems like a long time, that’s because it is, at first. The good news is that when you set everything up once, it’s easy after that. If you teach the same course in a subsequent semester, all you’ll have to do is copy your LaunchPad or Writer’s Help 2.0 course, update the due dates for the new semester, and refresh your content in your campus LMS. If you teach a different course, you won’t have to work with your campus IT to implement integration again, but you will have to set up assignments in LaunchPad or Writer’s Help 2.0 and bring them in to your campus LMS course.


What support does Macmillan offer to help me with this process?

We have comprehensive knowledge bases for instructors and students. Below are direct links to the key manuals you and your students can reference. Once you’re inside a manual, you can either search for a word or phrase about which you have a question, or click through the table of contents.



In addition to our help articles, we offer instructor training sessions, 24/7 chat and email technical support, and phone technical support Monday through Friday from 7 a.m. to 3 a.m. ET and Saturday and Sunday from 9 a.m. to 3 a.m. ET.


If you have questions or want to get the ball rolling, contact your Macmillan sales representative. Thank you for taking the time to learn about deep integration with LaunchPad and Writer’s Help 2.0!