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2017
Becky Anderson

New Support Community

Posted by Becky Anderson Employee Apr 5, 2017

Starting in mid-April, the help pages and customer support form that you’ve been using will transition to our new Digital Product Support Community--which is contained within this site. In this new community, you can read knowledge articles, create support cases, view product tutorials, and more.

 

How is this better?

  • You can easily get answers to simple questions and known issues at the touch of a button
  • You can create a support case, and follow it through the system to resolution
  • You can request additional articles or make suggestions to improve our existing articles
  • This new support community is already part of the Macmillan communities that you already know and use, making one stop shopping even easier.

 

Post to the new community and let us know what you think!

Becky Anderson

Tech Ed Week 2017

Posted by Becky Anderson Employee Apr 3, 2017
From June 26-28, 2017, we are going to bring in a select group of faculty members who are successfully using our technology (Sapling Learning, FlipIt, Late Nite Labs, WriterKey, LaunchPad, LaunchPad Solo, LearningCurve, or Writer's Help 2.0) to talk about how that technology is improving teaching or engaging students.

We will pay for your travel costs to our Austin, TX office, meals, and two nights in the city, and we hope to get your feedback on our technology plans for the future. In exchange, we ask that you give a brief (15-minute) presentation for us on how our technology is changing your course, improving your teaching, or engaging your students. We will record these presentations for sharing with others.

If you are interested, and your participation in this sort of event--at our expense--is approved by your institution, please fill out the application. The full rules are here.Confirmation by your ethics officer will be required if you are selected. We will notify all who are selected at the beginning of May.

Please let me know if you have additional questions.