I am able to see my course, but when I key in the code, I receive:
The enrollment key code you entered is invalid. Please check your code and try again.
The manager at our bookstore said to come here and email, but I can't find an email address.
Hi Jack Appleton,
There are two types of codes used to register for Sapling Learning courses. The key code is provided by your instructor. You may have purchased an access code at the bookstore, which is not the same thing as a key code. Please contact your instructor for the key code, then enter the access code when you are prompted to pay for your course.
If you need more help, please refer to these help articles:
Hi i am having the same issue. I bought the book online through Macmillan and sapling was bundled with it, but when i enter in the access code that was emailed to me it is giving me the same error message of This code is not valid for this eTextbook. Please visit our support community for additional help. I am lost about what is going wrong. I am entering my access code in the prepaid card area that the email instructed me to do so.
I need assistance. My class was registered, is not there now and it should be easy to set this up. Says it's being used by another account or something. How do I directly reach support before my class tomorrow?
Hi james hopkins,
You can reach tech support by following the instructions in this help article: Students > Contact tech support by web form or phone
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