On the upper left-hand side next to Launchpad, it says "Free trial expires in 1 day!", and I have already paid for full access yesterday. So should I ignore this, or not, because I do not want to lose my work? Thanks in advance!
Hi Chris Kwan,
When you paid for access, did you follow the instructions in this article: LaunchPad, Writer's Help 2.0, LearningCurve > How do I convert free trial access to full access?
It's important to use the same email address as your account when paying for access. If you paid using a different email address, or you are still experiencing an issue with your account subscription, please contact tech support. You can turn this question into a tech support case by clicking Actions in the upper right corner, then clicking Create a Case.
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