A number of my students are having trouble using Launchpad. Several are having trouble accessing the eBook. Suggestions?
Hi Barbara DeLozier,
There could be a number of reasons why your students are unable to access the e-book.
Are they having trouble finding it in LaunchPad? If so, you can refer them to this article: LaunchPad > How do I locate my student e-book inside LaunchPad?
Are they having problems with the e-book loading or showing an error message? This could be an issue with their system not meeting the minimum system requirements. We recommend using the Chrome browser if you are experiencing difficulties with other browsers.
If these suggestions do not solve the problem, please instruct your students to contact tech support.
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