When I was taking a quiz, I could not enter the proper element symbol into the isotope tool. The application would not allow me to enter a capital letter. I was able to enter lower case letters. All other functions seemed to work correctly.
Hi Jeff Tilly,
Thank you for posting to our support community. We recommend using the Google Chrome browser for writing chemical equations. Sapling Learning's chemical equation editor is not compatible with the Microsoft Edge browser.
There are some other fixes for chemical equation entry mentioned in this article: Sapling Learning > When I try to type letters, I only get numbers, capital letters, or lowercase letters
If none of these fixes work for you, please reach out to us again so we can help you determine the cause of the issue.
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