I open the Chapter, but the screen is just gray. What do I do?
Hi Matt Tucker,
Thank you for posting to our support community. It sounds like you are having an issue with your Flash player. This article should give you some troubleshooting tips that might help: Sapling Learning > When I load my homework, the questions are blank
Please reach out to us again if you still need help after trying the fixes listed there.
I updated my Flash player, and I am having no better luck.
Sent from my iPhone
Please make sure your Flash player is enabled as well. My next suggestion would be to try another browser. Chrome is the recommended browser for using Sapling Learning.
I have updated my flash player, but no changes have appeared.
On Mon, Sep 25, 2017 at 3:21 PM, kasey.rubenstein <
Can you please share a screenshot of the issue?
I apologize but I'm not seeing a screenshot attached to your most recent post. Are you accessing Sapling Learning on your mobile device? If so, can you try using a computer and let me know if you encounter the same issue?
It isn’t allowing me to send a picture of it. I’m doing it on a desktop.
I've created a tech support ticket on your behalf. Tech support should be able to walk you through the steps needed to get your assignment working. You can expect a response from them in less than four hours.
In the meantime, if you haven't tried this already, you can try using a different browser (Google Chrome is recommended). Make sure you enable Flash in whatever browser you choose.
Case has been created for this content. To view case detail, refer to the following url:https://community.macmillan.com/apps/6daa1b07e4ae4bf0a36e1efc902bebbe?contentId=2475
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