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Unable to access already bought e text book on the sapling learning website

Question asked by Erica Lee on Sep 28, 2017

I recently bought an e-textbook (ISBN: 9781319108380), and followed the instructions to redeem the access code. But when I entered it into the "use prepaid access card" the website showed that "This code is only valid for a paid eTextbook. Please visit our support community for additional help.", what should I do?

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