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A student cannot access his newly created account

Question asked by Sylvia Ward on Nov 6, 2017
Latest reply on Nov 13, 2017 by Lynette L

When he uses the request to reset password link, he is forced to use his school email.  The school blocks many incoming emails, so he is not able to receive the response.  How can he have his password reset link sent to a different email address?  

 

Or, as the instructor, can I help him reset his password?

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