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I cannot access a LaunchPad task for 13c) Antisocial Relations Lab: Stereotyping. It continuously remains as "Connecting to Media"

Question asked by Mary Murphy on Nov 12, 2017
Latest reply on Nov 13, 2017 by Lynette L

When accessing 13c) Antisocial Relations Lab: Stereotyping, the page remains to show as loading for over 20 minutes. I have cleared the cache in my browser, tried an alternate browser (chrome&firefox), and contacted another student to determine this is an issue beyond my own account. What should I do?