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why won't my digital product work even though I click on it and it takes me to Vitalsource?

Question asked by melissa casimiro on Jan 17, 2018
Latest reply on Jan 19, 2018 by Kasey R

I click on the "link" where it says access digital product but when i do it takes me to vitalsource with an empty bookshelf and i have nowhere to manually put in my access code.