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Launchpad deletes progress after purchasing 2 year access?

Question asked by Esmy Xu on Jan 21, 2018
Latest reply on Jan 22, 2018 by Lynette L

I just purchased Launchpad after my free trial period had ended. I just logged on to discover everything was deleted and all my progress was gone. Everything now says "Past due" and that shouldn't be the case since I made sure to complete all the activities. Please help?