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How do I link an existing account with a new course?

Question asked by Ariadna Sandoval on Feb 26, 2018

I had an account from the previous semester and was told that I would be able to use the access code throughout this spring semester. As I logged onto Launchpad to do some homework, I was notified that my account expired and I decided to use the free trial. Once I logged in, I was told that in order for my past grades to be kept into the course system, I needed to use my existing account; but with using my existing account, I need to contact technical support to link it to my course. Please help!

Thank you